Terms and Conditions

These terms and conditions apply to the use of The Real Art Company website. The Real Art Company is responsible for manufacturing and supplying the Art on Demand products. By visiting the website and formulating requests for services provided here by The Real Art Company, you unconditionally agree to the following Terms and Conditions. Please read them carefully.

For the purposes of the terms and conditions outlined herewith, “You” is defined as the visitor to the website, browsing and preceding to offering and actively engaging in purchase of products from The Real Art Company. “We” is The Real Art Company, a company based in the UK who will accept an offer to purchase goods, confirm the order, supply and subsequently arrange for delivery for said goods upon payment.

Any orders placed by you must be placed in accordance with these terms and conditions.

Registration

You warrant that the personal information you must provide when registering as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use any false name or any name that you are not authorised to use.

Product purchase

All orders made by you are subject to acceptance in accordance with our order acceptance policy as below.

The following steps create a contract of obligation between you and The Real Art Company.

The steps required to create this contract are as follows:

An order is placed for a product by your pressing of the submit button on the website at the end of the checkout process

By return we will send you an order acknowledgement email. This email will formulate an order confirmation and order processing acceptance by us. This email will confirm the total amount and currency of your order as charged to your credit card. We advise that you print and keep a copy of this email as a record and receipt of your transaction for future reference. This is not an order confirmation or order acceptance by us.

If your order is not accepted, it may be due to one or more of the following reasons:

The product you ordered is temporarily withdrawn from sale or unavailable.
We cannot obtain authorisation for your payment.
The identification of a pricing or product description error has been identified.
You do not meet our eligibility to order criteria.
An issue has been identified with your eligibility to order from this site.

Shipment

We aim to ship within 14 working days of receiving an order.

Once we ship your order, we will email you a confirmation with a link to the tracking page of the shipper we used to deliver your product.

All items are carefully packaged and delivered by courier directly to your door. Once we ship your order, we will email you a confirmation with your tracking number. Delivery averages 2 - 3 business days for the UK deliveries and 5 - 6 days for International deliveries once your item is shipped from our print centre.

The products will be packaged as follows:

Small unframed paper items - Flat packed within hard backed security sealed envelope
Large unframed paper items are rolled and inserted into a sealed heavy weight tube.
Framed prints and canvas items (ready to hang) are packed with corner protectors and bubble wrap into a double wall-corrugated custom-made mailing box to prevent damage during delivery. Furthermore they are protected by loose chippings/air bags within the boxes

Description of Product

Each product purchased is sold subject to its product description, which sets out the specifications related to that product.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time they were entered onto our database. Although we aim to keep the website as updated as possible, product descriptions appearing on this website at a particular time may not always exactly reflect the position at the time you place the order.

Payment

We are happy to accept the following debit/credit cards:

Visa Non Electron, Visa Electron, Mastercard, Maestro, Solo, JCB.

By placing an order, you confirm that the credit or debit card that is being used is your own, or is being used with full authorisation of the card holder.

All credit and debit card holders will be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to us we will not be able to process your order, nor will we be liable for any delay or non-delivery of product(s) as a result.

All prices are inclusive of VAT (where applicable) and are correct at the time of entering the information onto our database. The total cost of your order is the price of products ordered plus delivery charges as stated upon the website.

For all orders received for shipment beyond the boundaries of the European Union; any applicable duties for the import of products into chosen countries from the UK are the responsibility of you, the ordering customer.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time. We may refuse to process any transaction for any reason or refuse service to you at our sole discretion.

To be eligible to purchase products on this website and lawfully enter into contracts under English law you must:

Register by providing your real name, email address, invoice and delivery address and payment information
Be 18, or over, years of age
Possess a valid credit or debit card

By making an offer to buy a product, you specifically authorise us to transmit information or to obtain information about you from certain third parties specific to financial authorisation including but not limited to your debit or credit card number and credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

As a matter of policy, we will not sell or rent any personally identifiable information about you to any third party.

General

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material and content supplied as part of this website shall remain at all times vested in us or our licensors. The Real Art Company hereby contests that all content on this site that is not specifically the property of The Real Art Company is used with and offered to you on this site with full agreed permission from all and any original copyright owners. By visiting this website and offering to purchase products from The Real Art Company you hereby consent to the following condition(s), that:

You are permitted to use this material only as expressly authorised by The Real Art Company
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only
You agree not to use, reproduce, transmit, publish, display, modify, distribute, commercially exploit or create derivative works of such material and content

The arrangement and compilation of all content on this site are the exclusive property of The Real Art Company and are protected by international copyright laws. All software used on this site is the property of The Real Art Company or its software suppliers and is protected by international copyright laws. Certain marks used on this site are registered trademarks of The Real Art Company in the UK and in other countries. Any party other than The Real Art Company or its affiliates may not use The Real Art Company’s trademarks for any commercial or other purpose without the prior written consent of The Real Art Company. All other trademarks and service marks not owned by The Real Art Company that appear on this site are the property of their respective owners and are used by us with their permission.

Use of Site

The website may be used by you only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Information Accuracy

While we will use reasonable endeavours to verify the accuracy of the information we place on the website, we make no warranties, whether express or implied, in relation to its accuracy. We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error free, that defects will be corrected, or that the site or server are free of viruses or bugs. We will not be responsible for any loss of content or material uploaded or transmitted through the website.

These conditions govern our relationship with you. The terms and conditions of this website and all such services and product offers herewith are governed in accordance with the law of England and Wales. By visiting the website and/or formulating requests for any services provided here, you consent that these conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

We will not be liable to you or any third party for any indirect loss or damage or for any loss of data, profit, revenue, business or management time, howsoever caused.

Technology and Usability

Background, text and colour

Careful use of text colours, size and background colours can help people with a range of visual impairments.

Font and text size

While we've used clear, legible font for all text and headings. In the Firefox browser, select View, then Text Size, and then choose increase, or decrease.

Style sheets

This site uses cascading style sheets (CSS) for visual layout. Where possible, we've also made our website navigable, usable and readable if your browsing device does not support style sheets.

Scripts

Our website uses JavaScript to improve usability and the online shopping experience.

Links and navigation

Structuring a website so it is simple and streamlined to use helps to improve the experience for all. For example, placing page items in a logical order and making the website easy to navigate helps people with visual impairments, motor deficiencies and cognitive disabilities.

Pop-up windows

Our website does not use pop-up windows unless they are appropriate. Acceptable cases, for example, are when it is important to see the browser window you've just navigated from in the background.

Copyright Information

You are permitted to use this material only as expressly authorised by The Real Art Company
You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only
You agree not to use, reproduce, transmit, publish, display, modify, distribute, commercially exploit or create derivative works of such material and content