Help

What is Art on Demand?

With the Art on Demand process, your print will be created using the very latest in digital printing technology. Each order is individually created as a bespoke item upon your request to the highest quality. A process which, according to The Wall Street Journal, "democratizes the market place for fine art, allowing consumers who cannot afford the real thing to buy something that seems awfully close". ¹

Images on paper will be created for you on high quality paper ensuring both vibrancy of colour and fine-point detail. The size quoted for paper is the external dimension of the paper that includes white borders around the image area. The mounted and framed prints have additional depth at the bottom border to create visual balance.

Orders on giclée canvas will be digitally printed directly onto a traditional artist's cotton canvas that has been coated with the very latest in surface technology; ensuring both vibrancy of colour and fine-point detail. Canvas orders will then be mounted for you onto a stretcher frame-work ready to hang.

How do I find work I like?

Browsing: Know what you like but need some ideas?
We have several tools for you to browse our extensive selection, peruse a particular category, or search for a specific item. We have created Galleries for each broad category. Within each Gallery, we often highlight New Arrivals, Top Sellers, & our Favourites. In addition, our magazine is full of inspiration to help you find what you like.

Searching: Know what you are looking for?
Type a key word in the "Search" box and hit "Enter" or click on the arrow icon to the right of the box. The search will yield broad results for you to review since our search engine matches all images associated with that key word.

What if I cannot find what I'm looking for? If you cannot find the image you’re looking for then please let us know and we’ll make every effort to source it and we’ll let you know when we do.

Framing

What are my framing options?

Our site has an interactive framing service that allows you to pick a customised frame and view it on the print you have chosen. Our own Art Stylist has assigned one of four frames specifically to best complement the print you have selected. You can view the framed print against a background to match the wall colour of the room it is to go in to ensure a perfect match.

All of our frames are custom created.

An ivory mount board, manufactured in the UK, has been selected to complement your image and frame. The aperture is cut with a clean, bevelled edge. Surface paper, core & backing with a neutral pH value have been specially treated to minimise the effects of atmospheric pollutants and to enhance lifespan.

Our frames are manufactured using selected timber, sourced from managed forests around the world, in contemporary profiles. Specialist finishes are applied to the wood in order to complement the full range of images.

Framed prints have float glass to protect the print. The back of the frame is sealed with tape.

Canvas prints are mounted on to a stretcher framework and are delivered ready to hang.

Ordering

How do I place an order?

After having browsed our collection, you will need to select your products by clicking "Add to Basket" button located next to the product image. When you're ready to complete your order, click "Go to Checkout" you will need to register your username and your password as this will enable us to send you an email confirmation for your order and will allow you to track your order via the UPS delivery system. Then you just follow the easy instructions on completing your order, and select your payment option.

If you require additional help, please contact us.

Payment

Which payment do you accept?

We are happy to accept the following debit/credit cards:

Visa Non Electron, Visa Electron, Mastercard, Maestro, Solo, JCB.

Shipping and Delivery

Do you deliver or send products outside of the United Kingdom?

Yes. Sometimes however, due to licensing or contractual issues, we may not be able to ship prints from certain artists outside some areas.

Can I deliver to a friend’s address?

Yes, we can normally deliver to any address you specify. However, this can be limited due to licensing or contractual issues. See above.

Will I receive an order confirmation?

A confirmation email will be sent shortly after your order has been placed to confirm your order and delivery details.

How are products packaged for shipping?

All efforts are made to ensure your order arrives intact.

• Small unframed paper items - Flat packed within hard backed security sealed envelope
• Large unframed paper items - Rolled and inserted into sealed heavy weight tube
• Canvas items & framed prints - Packed with corner protectors and bubble wrap into a double wall-corrugated custom-made mailing box to prevent damage during delivery; further protected by loose chippings/air bags within the boxes.

Is my package insured during the transit?

Yes, your package is insured. We guarantee your satisfaction and we will give you a refund, an exchange or a replacement for purchased items you are not satisfied with.

When can I expect to receive my order?

We aim to ship within 10 working days of receiving an order.

How will my picture be delivered?

Your order will be delivered by DHL Mon-Fri 9-am-6pm. You can track recently shipped orders on the “My Details” section

How will I know when my order has been despatched?

Once your package is sent out from our print centre, you will be emailed a confirmation with a link to the tracking page of the shipper. From receiving this email, you may expect your package to be delivered within 2-3 days in UK and within 3-5 days overseas.

What if I’m not in when my package is delivered?

DHL will leave you a note notice specifying the date an time the initial delivery was attempted. Then they will attempt on the next working days twice more. If you want to arrange another delivery time or specify them another delivery address, you will just need to contact them on the phone number specified on the note notice. Alternatively we may suggest you to enter a professional or neighbour address to facilitate your delivery.

Returns

Can I get a refund?

We aim to provide you with the highest quality product. However if you are not satisfied with your purchase, you may return to us the item for replacement or full refund within 14 days from the date of delivery. To return an item, please contact us with your order number and reason for the return. We will be able to process the refund within 14 days of receiving your return and will notify you via e-mail once we have received and processed the returned item.

The item must be in its original packaging and be undamaged. You are responsible for the shipping cost.

The Real Art Company is a company registered in England and the contract will be concluded in English and under English law.

How long will it take to receive a refund?

We will be able to process the refund within 14 days of receiving your return and will notify you via email once we have received and processed the returned item.

What should I do if I forget my password?

Once you type in your email address, we can send an email with your password information.

How safe is shopping on The Real Art Company web site?

We take the privacy and security of your payment and personal details very seriously. We understand how important it is to securely store any information that you provide and therefore maintain the highest levels of security. Our site uses high-level SSL encryptions technology, which is the most advanced security software available for online transactions.

Do you have a question not mentioned here?

We are always looking for ways to improve your overall experience with us. If you have a question or suggestion, please contact us and we will get back to you promptly.